BUSINESS ETIQUETTE & PROTOCOL 

• Greetings,Introductions,Hand shakes(Theory & practical demonstrations,role Playing)
• Networking skills.
• Written and oral communication.
• Corporate behaviour & global etiquette.
• Customer service & Cross cultural sensitivity.
• Meetings & styles of negotiation.
• Interpersonal relationships with colleagues.
• Handling  “the boss”.

CONVERSATIONAL SKILLS 

• How to listen & guide a conversation.
• The art of conversation, tact & discretion.
• Initiating & making  “small talk”.
• Stylish speaking.
• Commonly mispronounced words & phrases.
• Vocabulary building.
• Powerful presentation & public speaking.
• Telephone & Email etiquette.

PERSONALITY DEVELOPMENT & EMOTIONAL

INTELLIGENCE

(Theory, practical demonstrations, role playing)  

• Making a good first impression & the art of self  presentation.
• Handling Criticism.
• Developing & enhancing your talents.
• Effective Listening.
• Creative thinking.
• Better decision making.
• Time & Stress management

FINE DINING, SOCIAL & RESTAURANT ETIQUETTE

    (Theory, practical  demonstrations & Role playing ) 

• Formal & informal Table settings.
• Understanding flatware, cutlery & glasses.( formal & informal – dry / cuisine run)
• Fine table manners.
• Do’s & don’ts as a host & guest.
• Entertaining at home.

OENOLOGY ( Theory & practical demonstrations) 

• Rules of wine tasting.
• Knowledge about wines complementing different cuisine.
• Raising a toast.

GIFT GIVING 

• Giving & declining of business gifts